Hire front office staff
A polished front desk, even when someone drops out
Presentable staff for reception, check-in, check-out and guest relations. Professional, welcoming and used to hotel procedures. Everyone personally selected and on EXTRA's payroll.
- on our payrollEveryone
- NEN 4400-1Certified
- 48 hoursOften within
- per hotelRegular pool
Trusted by hotels
From grand hotel to boutique. A few of the hotels that work with EXTRA.
For every role behind the desk
From the morning check-out rush to the night shift. You request exactly the people you need, shift by shift.
- 01
Receptionist
Check-in and check-out, processing reservations and looking after guests on arrival.
- 02
Front office agent
The first point of contact for your guests, from welcome to departure.
- 03
Night receptionist
The night shift at the desk: calm, in control and working independently.
- 04
Guest relations
Attention to the guest experience: wishes, questions and follow-up during the stay.
- 05
Concierge assistant
Supporting the concierge with guest questions and reservations.
- 06
Lobby host
Welcoming guests in the lobby and showing them their way around the hotel.
The process around scheduling shifts runs smoothly and the quality of the staff you send is good. Nine out of ten candidates you have sent have done an excellent job.
How we select front office staff
Hotel staff need more than skills. Presentation, attitude and hospitality shape the guest experience. So we select on all three.
Personal interview at our office
Every candidate comes in. We assess presentation, communication and hospitality mindset.
Selected on presentation and language
At the desk you are the face of the hotel, so presentation, communication and guest focus carry real weight. Tell us which languages you expect and we select on those.
Hotel experience verified
We check previous hotel experience and references before anyone stands behind your desk.
Rated after every hotel placement
After every shift we measure performance and build a pool of proven staff for each hotel.
Call me backNobody works at a hotel through EXTRA without a personal interview. That is our standard, not the exception.
Five questions, five answers
These are the questions to ask any supplier of front office staff. Here are our answers.
- 01Are you in the SNA register and do you meet NEN 4400-1?Yes. EXTRA is NEN 4400-1 certified, which lets you cover yourself against hirer's liability.
- 02Are your people on your payroll or freelancers?Everyone who works through EXTRA is on our payroll. No freelance arrangements involved.
- 03Who is in charge on the floor?Your front office manager. When you hire in, our people work under your direction and supervision, following your procedures and standards.
- 04What does hiring front office staff cost?You pay an all-in hourly rate that depends on experience and role. It covers wages, contributions and insurance, with no hidden costs. Request a quote for your situation.
- 05How fixed is the pool?We build a favourites pool for each hotel and each department. Whoever does well with you is the first we ask for your next request.
The same faces at your desk
Familiar faces know your procedures and your guests. Whoever does well with you comes back to your desk.
Built per department
Housekeeping, F&B, banqueting and front officeYourpoolReady for your next request
No onboarding costs, no surprises at the doorReadyto goInvite them yourself via your dashboard
With the Invite pools buttonInviteyourselfUpdated automatically after every shift
Based on your ratingsAlwayscurrentFrequently asked questions about front office
How quickly can you supply front office staff?
In many cases within 48 hours. Thanks to our regular pool of selected hotel staff we can move fast when someone drops out, at peak times or for a last-minute request.
Which front office roles can I hire staff for?
Reception, check-in and check-out, guest relations, the night shift and concierge support. Tell us in your request which level and which languages you expect.
Can I ask for the same receptionists again?
Yes. We work with a favourites pool per hotel and per department, including front office. Staff you are happy with get priority in your schedule.
Can I reach you outside office hours?
Yes. EXTRA is available 24 hours a day, so you can act fast when someone drops out at the weekend or at night.
How do you monitor the quality of front office staff?
After every shift we measure how an employee performed at your hotel. Scores, compliments and complaints are logged, so we know who gets priority.
